We went to Hadleys to buy a couple of mountain bikes. The service was great, the man made sure we were fitted right and the bike was going to suit our needs. He quickly figured we were experienced riders and so helped us make some good decisions.
Avoid like the plague. Went in today to buy some chainring spacers and got some lecture about quality control on parts that I never mentioned. Neither of the guys working there were interested in helping and seem put out after I unwittingly interrupted their ice cream break. The main person I dealt with obviously had no idea of what is available in todays market for bikes and went on some diatribe about parts that I was not even seeking help with. Shimano dont make a cassette that big. I wasnt asking about cassettes, I was asking about chain rings and spacers. After the interrogation was over, all I wanted to do was get some shims to adjust my chainline. This started another whole line of questions about parts that were irrelevant. This same guy then got frustrated when I said no to buying a new bike after he hinted that his help only extended to bikes sold by them. I didnt want his help, I just wanted chainring spacers. For all his smugness, this guys knowledge was overly poor to the point where Im not sure he knew anything about bikes or their equipment. Its retailers like this that make me thank all the online stores. The sooner this business succumbs to Internet shopping, the better. Unhelpful and condescending attitudes. Spend your money elsewhere...
Exceptional
Hadleys Cycles - Giant Newcastle (Maitland Branch) is an Australian Bicycle Store based in Maitland, New South Wales. Hadleys Cycles - Giant Newcastle (Maitland Branch) is located at 329 High St, Maitland NSW 2320, Australia.
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